Contact Us

Last updated: 2026-03-28

We're here to help! Whether you have a question about your order, need assistance with a product, or just want to say hello, the Quietus team is happy to hear from you.

Get in Touch

The best way to reach us is by sending an email to support@tryquietus.com. Our friendly support team reads every message and is committed to making sure you have a wonderful experience with Quietus.

When reaching out, it's helpful to include:

• Your order number (if your question is about an existing order)
• The email address associated with your Quietus account
• A brief description of how we can help

The more details you share, the faster we can get you the answers you need!

Response Time

We do our best to respond to every email as quickly as possible. Here's what you can expect:

• Standard inquiries: We typically respond within 24–48 business hours.
• Order-related or urgent issues: We prioritize these and aim to get back to you within 24 business hours.
• Weekends and holidays: Messages received outside of business hours will be addressed on the next business day.

If you haven't heard back from us within 48 business hours, please don't hesitate to send a follow-up email. Sometimes things slip through the cracks, and we never want you to feel unheard.

Business Hours

Our support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday – Sunday: Closed
• Major U.S. holidays: Closed

Emails received outside of business hours are always welcome and will be answered when we're back at our desks.

Before You Reach Out

You might find the answer you're looking for right away! We've put together several helpful resources:

• Frequently Asked Questions — Answers to the most common questions about Quietus products, ordering, and more.
• Shipping Policy — Everything you need to know about delivery times, shipping methods, and tracking your order.
• Returns & Refund Policy — Details on how to return a product, request a refund, or report an issue with your order.

A Note from the Quietus Team

At Quietus, every customer matters to us. We built this brand with care, and we bring that same care to every interaction. No question is too small, no concern is too minor. We're grateful you chose Quietus, and we're here to support you every step of the way.

We look forward to hearing from you at support@tryquietus.com. Thank you for being part of the Quietus community!

Legal

For more information about how we operate and protect your rights, please review our Terms of Service and Privacy Policy.