Privacy Policy

Last updated: 2026-03-28

Quietus ("we," "us," or "our") operates the website tryquietus.com and is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with Quietus. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

Quietus collects information in several ways to provide and improve our services to you. The types of information we collect include:

1.1 Personal Information You Provide

When you interact with Quietus — such as creating an account, placing an order, subscribing to our newsletter, or contacting our support team — you may voluntarily provide us with personal information, including but not limited to:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit card number, expiration date, billing address)
• Account login credentials (username and password)
• Any other information you choose to provide in communications with us

1.2 Information Collected Automatically

When you visit tryquietus.com, certain information is collected automatically through cookies, log files, and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed and links clicked on our website
• Date and time of your visit
• Device type and unique device identifiers
• Geographic location (at the city or region level)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and fraud prevention services
• Analytics providers
• Advertising and marketing partners
• Social media platforms, if you interact with us through those channels
• Shipping and fulfillment partners

2. How We Use Your Information

Quietus uses the information we collect for a variety of legitimate business purposes, including:

• Order Fulfillment: To process and ship your orders, send order confirmations and shipping updates, and handle returns or exchanges.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance related to your purchases or account.
• Account Management: To create and manage your Quietus account, authenticate your identity, and maintain your order history.
• Payment Processing: To process transactions securely and detect or prevent fraudulent activity.
• Marketing and Communications: To send you promotional emails, newsletters, product recommendations, and special offers, where you have opted in or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Website Improvement: To analyze usage patterns, monitor site performance, and improve the functionality, content, and user experience of tryquietus.com.
• Personalization: To tailor product recommendations, content, and advertising to your interests and preferences.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To protect the rights, property, and safety of Quietus, our customers, and the public.

3. Cookies and Tracking Technologies

Quietus uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. A cookie is a small data file stored on your device when you visit a website.

3.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as shopping cart management, account authentication, and secure checkout. The website cannot function properly without these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve site performance and user experience.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns and limit the number of times you see a particular ad.

3.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of tryquietus.com and your ability to use some features, including placing orders.

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or customize your cookie preferences. You may update your preferences at any time through the cookie settings link in our website footer.

3.3 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no uniform standard for how companies should respond to DNT signals. Quietus does not currently respond to DNT signals, but we will continue to monitor developments in this area.

4. Third-Party Services

Quietus works with trusted third-party service providers to operate our business and deliver our products and services to you. These third parties may have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.

4.1 Categories of Third-Party Service Providers

• Payment Processors: We use third-party payment processors to securely handle credit card transactions and other payment methods. Quietus does not store your full credit card number on our servers.
• Shipping and Fulfillment Partners: We share your shipping address and order details with logistics providers to deliver your purchases.
• Email and Marketing Platforms: We use third-party platforms to send transactional emails, marketing communications, and newsletters.
• Analytics Providers: We use services such as Google Analytics to collect and analyze website usage data. These providers may use cookies and similar technologies to gather information about your interactions with our site.
• Advertising Partners: We may share limited data with advertising networks and social media platforms to deliver targeted advertisements and measure campaign performance.
• Customer Support Tools: We use third-party helpdesk and live chat software to manage and respond to customer inquiries.
• Fraud Prevention Services: We use third-party tools to detect and prevent fraudulent transactions.

4.2 Third-Party Links

Our website may contain links to third-party websites, products, or services that are not owned or controlled by Quietus. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.

5. Data Security

Quietus takes the security of your personal information seriously. We implement a variety of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Encryption of sensitive data in transit using SSL/TLS technology
• Encryption of sensitive data at rest
• Secure payment processing through PCI DSS-compliant payment providers
• Regular security assessments and vulnerability testing
• Access controls that limit employee access to personal information on a need-to-know basis
• Employee training on data protection and privacy best practices
• Firewalls, intrusion detection systems, and other network security measures

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with Quietus is no longer secure, please contact us immediately at support@tryquietus.com.

6. Data Retention

Quietus retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purpose for which it was collected:

• Order and transaction data: Retained for a minimum of seven (7) years to comply with tax and accounting obligations.
• Account information: Retained for as long as your account remains active. If you request account deletion, we will delete or anonymize your data within thirty (30) days, except where retention is required by law.
• Marketing data: Retained until you unsubscribe or request removal from our marketing lists.
• Website analytics data: Retained in aggregated or anonymized form for up to twenty-six (26) months.

7. Your Rights Under the GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you are entitled to certain rights under the General Data Protection Regulation (GDPR) and applicable local data protection laws. Quietus is committed to honoring these rights. Under the GDPR, you have the right to:

• Access: Request a copy of the personal data Quietus holds about you.
• Rectification: Request correction of any inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data ("right to be forgotten"), subject to certain legal exceptions.
• Restriction of Processing: Request that we restrict the processing of your personal data under certain circumstances.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format, and request that we transfer it to another controller where technically feasible.
• Objection: Object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Lodge a Complaint: File a complaint with your local data protection supervisory authority if you believe your rights have been violated.

7.1 Legal Bases for Processing (GDPR)

Quietus processes your personal data on the following legal bases:

• Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as processing orders and delivering products.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, website improvement, and direct marketing to existing customers, provided these interests are not overridden by your rights and freedoms.
• Consent: Where you have given explicit consent for specific processing activities, such as subscribing to our newsletter or accepting non-essential cookies.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

7.2 International Data Transfers

If you are located in the EEA, UK, or Switzerland, your personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. Quietus ensures that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

8. Your Rights Under the CCPA

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Quietus respects these rights and is committed to compliance with California privacy law.

8.1 Your California Privacy Rights

As a California resident, you have the right to:

• Right to Know: Request that Quietus disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share the information.
• Right to Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request the correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Direct us not to sell or share your personal information with third parties for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: Direct us to limit the use and disclosure of your sensitive personal information to purposes necessary to provide the goods or services you have requested.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA/CPRA rights. Quietus will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

8.2 Categories of Personal Information Collected

In the preceding twelve (12) months, Quietus may have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, postal address, phone number, IP address)
• Commercial information (purchase history, products or services purchased or considered)
• Internet or other electronic network activity information (browsing history on our site, search history, interactions with our website and advertisements)
• Geolocation data (approximate location derived from IP address)
• Financial information (payment card details, processed by our third-party payment processors)
• Inferences drawn from the above categories to create a profile reflecting your preferences and characteristics

8.3 Sale and Sharing of Personal Information

Quietus does not sell your personal information in the traditional sense. However, certain activities such as sharing data with advertising partners for targeted advertising purposes may constitute "selling" or "sharing" under the CCPA/CPRA. You may opt out of such activities by contacting us at support@tryquietus.com or by using the cookie preference settings on our website.

8.4 Exercising Your California Rights

To exercise any of the rights described above, you or your authorized agent may submit a verifiable consumer request by emailing us at support@tryquietus.com. We will verify your identity before processing your request and will respond within forty-five (45) days. If we need additional time, we will notify you of the extension and the reason for it.

9. Children's Privacy

Quietus does not knowingly collect, solicit, or sell personal information from children under the age of sixteen (16). Our website and products are not directed at children under the age of sixteen. If we become aware that we have collected personal information from a child under sixteen without verified parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to Quietus, please contact us immediately at support@tryquietus.com so that we can take appropriate action.

10. Changes to This Privacy Policy

Quietus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page.

If we make material changes to how we treat your personal information, we will notify you through one or more of the following methods:

• A prominent notice on the tryquietus.com homepage
• An email notification to the address associated with your account
• An in-account notification the next time you log in

We encourage you to review this Privacy Policy periodically to stay informed about how Quietus is protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

• Brand: Quietus
• Website: tryquietus.com
• Email: support@tryquietus.com

We aim to respond to all privacy-related inquiries within thirty (30) days of receipt. If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Quietus recommends that you consult with a qualified legal professional if you have specific questions about your rights or obligations under applicable privacy laws.