Refund Policy

Last updated: 2026-03-28

At Quietus, your satisfaction is at the heart of everything we do. We stand behind the quality of our products and want you to feel completely confident in every purchase you make at tryquietus.com. If for any reason you're not fully satisfied, we're here to make it right.

Our Promise: We believe you should love what you buy. That's why every Quietus purchase is backed by our 90-Day Satisfaction Guarantee — no hassle, no headaches, just honest support from a team that genuinely cares.

90-Day Return Window

We offer a generous 90-day return window from the date your order is delivered. If you're not completely happy with your purchase within that timeframe, you're welcome to initiate a return for a full refund or exchange.

• The 90-day window begins on the date of delivery, not the date of purchase.
• Returns received after the 90-day window may be reviewed on a case-by-case basis at the discretion of our support team.
• Proof of purchase (order confirmation email or order number) is required for all returns.

Condition of Returns

To ensure a smooth return experience, please make sure your items meet the following conditions:

• Unused or gently tried: Items should be in new or like-new condition. We understand you may need to try a product to know if it's right for you, and that's perfectly fine.
• Original packaging: Whenever possible, please return items in their original packaging, including all accessories, manuals, and inserts.
• Clean and undamaged: Items should be free from stains, odors, excessive wear, or intentional damage.
• All components included: Please include all parts, pieces, and complimentary items that came with your order.

We understand that life happens. If your item doesn't perfectly meet these conditions, please still reach out to us. Our team will do our best to work with you and find a fair solution.

Refund Process

We've designed our refund process to be as simple and stress-free as possible. Here's how it works:

1. Contact our team: Send an email to support@tryquietus.com with your order number, the item(s) you'd like to return, and the reason for your return. We'll respond within one business day.
2. Receive your return authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send items back without an RMA number, as this may delay your refund.
3. Ship your return: Pack your item(s) securely and ship them to the address provided. We recommend using a trackable shipping method for your protection.
4. Inspection and approval: Once we receive your return, our team will inspect the item(s) within 3–5 business days and notify you of the approval or rejection of your refund.
5. Receive your refund: Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Refund Details

• Refunds are issued to the original payment method used at checkout.
• Original shipping costs are non-refundable unless the return is due to a Quietus error or a defective product.
• Return shipping costs are the responsibility of the customer unless the return is the result of our error, a defective item, or a damaged shipment.
• If your refund has been approved and more than 15 business days have passed without receiving it, please contact us at support@tryquietus.com so we can investigate.

Non-Refundable Items

While we strive to accept returns on as many products as possible, certain items are not eligible for a refund due to hygiene, safety, or customization reasons:

• Gift cards: All Quietus gift card purchases are final and non-refundable.
• Personalized or custom-made items: Products that have been customized, engraved, or made to order specifically for you cannot be returned.
• Intimate or hygiene-sensitive products: For health and safety reasons, items that come into direct contact with the body and have been opened or used are non-refundable.
• Final sale items: Products marked as "Final Sale" or "Non-Returnable" at the time of purchase are not eligible for returns or refunds.
• Bundled promotional items: Items received as part of a free promotional offer or gift-with-purchase may not be returned individually for a refund.

If you're unsure whether your item qualifies for a return, don't hesitate to reach out. We're always happy to help clarify.

Exchanges

Need a different size, color, or product? We're happy to help you find the perfect fit.

How Exchanges Work

1. Contact us: Email support@tryquietus.com with your order number and let us know what you'd like to exchange and what you'd prefer instead.
2. Ship your original item: We'll provide return instructions and an RMA number. Send back the original item following the same condition guidelines outlined above.
3. Receive your new item: Once we receive and inspect your return, we'll ship out your replacement item promptly. You'll receive a new tracking number via email.

Exchange Details

• Exchanges are subject to product availability. If your desired item is out of stock, we'll notify you immediately and offer a full refund or help you choose an alternative.
• If the replacement item is of a higher value, you'll be responsible for paying the difference. If it's of a lower value, we'll refund the difference to your original payment method.
• We recommend initiating exchanges as early as possible within the 90-day return window to ensure availability.

Need it fast? If you need your replacement urgently, let our team know. In many cases, we can ship your new item right away and provide a prepaid return label for the original — so you're never left waiting.

Damaged or Defective Items

We take great care in packaging and shipping every Quietus order, but we know that accidents can happen in transit. If your item arrives damaged, defective, or incorrect, we sincerely apologize and will make it right immediately.

What to Do If Your Item Arrives Damaged

1. Document the damage: Please take clear photos of the damaged item, the packaging, and any shipping labels. This helps us file claims with our carriers and improve our packaging.
2. Contact us within 7 days: Email support@tryquietus.com within 7 days of delivery with your order number, a description of the issue, and the photos you've taken.
3. We'll take care of the rest: Our team will review your case promptly and arrange for a free replacement or full refund — including all shipping costs. You will not be responsible for any return shipping fees on damaged or defective items.

Our Commitment

• Damaged and defective item claims are given top priority and are typically resolved within 1–2 business days.
• In most cases, we will ship a replacement before asking you to return the damaged item — or we may not require a return at all.
• If a replacement is unavailable, we will issue a full refund including original shipping charges.
• If you receive the wrong item entirely, the same process applies. We'll cover all costs to get you the correct product as quickly as possible.

You should never have to pay for our mistakes. If something isn't right with your order, Quietus will always cover the cost to fix it.

Late or Missing Refunds

If you've been approved for a refund but haven't received it yet, here are a few steps to try:

• Check your bank account or credit card statement again. Refunds can sometimes take a few days to appear, depending on your financial institution.
• Contact your credit card company or bank. Processing times vary, and there is often a delay before a refund is officially posted.
• Reach out to us. If you've done all of the above and still haven't received your refund after 15 business days, please email us at support@tryquietus.com and we'll investigate immediately.

Contact Us

We believe that a great refund policy is only as good as the team behind it. If you have any questions, concerns, or need help with a return, exchange, or refund, our friendly support team is here for you.

• Email: support@tryquietus.com
• Website: tryquietus.com

We aim to respond to all inquiries within one business day. When reaching out, please include your order number and as much detail as possible so we can assist you quickly and efficiently.

Thank you for choosing Quietus. Your trust means everything to us, and we're committed to ensuring that every experience you have with our brand is a positive one. If we can ever do better, we want to hear about it.